Frequently Asked Questions.
Understanding the Challenge
What is primary care for mental health?
Primary care for mental health refers to the role of healthcare professionals, such as General Practitioners (GPs), POH-GGZ professionals, nurses, social workers, and other frontline providers, in recognizing, assessing, supporting, and coordinating care for emotional, psychosocial, and mental-health concerns. It enables people to access support through familiar healthcare settings rather than relying solely on specialized mental-health services.
Why is primary care important for youth mental health?
For many young people, primary care is the first place where emotional or psychosocial concerns are discussed. Early recognition within primary care can help identify concerns sooner, support more appropriate referrals, and reduce delays in accessing support.
Why is earlier recognition important?
Many emotional and psychosocial concerns develop gradually and may not be immediately visible during a standard consultation. Earlier recognition allows healthcare professionals to better understand a young person's situation, provide appropriate support, and guide them toward the most suitable care pathway.
What challenges do GPs face when supporting young people with mental-health concerns?
GPs often work within limited consultation time while managing increasing workload pressures, administrative demands, and complex referral pathways. Young people may also find it difficult to explain what they are experiencing. This can make assessment, prioritization, and decision-making more challenging.
Who is involved in primary care for mental health?
Primary care for mental health can involve a range of professionals, including:
General Practitioners (GPs)
POH-GGZ professionals
Practice nurses
Social workers
Community health workers
Pharmacists
Midwives
Case managers
Youth support services
Collaboration between these professionals helps improve continuity of care and patient outcomes.
About UIZ.CARE
What is UIZ.CARE?
UIZ.CARE is a primary-care support solution designed to help healthcare professionals recognize emotional, psychosocial, and mental-health concerns in young people earlier and more consistently.
The platform supports structured intake, assessment, referral decision-making, and continuity of care within primary-care settings.
Why was UIZ.CARE created?
UIZ.CARE was created in response to growing pressures on primary care and increasing mental-health needs among young people. Healthcare professionals often need to make important decisions within limited consultation time, while many young people struggle to recognize or communicate concerns early. UIZ.CARE was developed to help bridge this gap through structured intake, clinical support, and continuity of care.
Why is UIZ.CARE focusing on primary care rather than specialized mental-health services?
Primary care is often the first place where young people discuss emotional, psychosocial, and mental-health concerns. By supporting earlier recognition and more structured assessment within primary care, UIZ.CARE aims to help concerns be addressed sooner and support more appropriate care pathways when additional services are needed.
Is UIZ.CARE a mental-health app?
No.
UIZ.CARE is designed as a primary-care support solution. Its purpose is to support healthcare professionals and young people through a more structured intake, assessment, and follow-up process. It does not replace healthcare professionals or specialized mental-health services.
What makes UIZ.CARE different from a questionnaire or intake form?
UIZ.CARE goes beyond collecting answers. It helps structure information from multiple sources into consultation-ready summaries that support healthcare professionals in recognizing concerns, preparing consultations, and coordinating follow-up. The goal is to improve the quality and consistency of information available during care encounters.
How does UIZ.CARE help young people?
UIZ.CARE helps young people prepare for consultations, communicate concerns more effectively, and participate more actively in their care journey. The goal is to make it easier for concerns to be recognized and addressed earlier.
What age group does UIZ.CARE focus on?
UIZ.CARE currently focuses on young people aged 15 to 24 years. This age group experiences a high prevalence of emotional and psychosocial challenges while often facing barriers to recognizing concerns and accessing support.
What is the Peace Score?
The Peace Score is UIZ.CARE's emotional-health framework. It combines different dimensions of well-being into structured and explainable signals that can support healthcare conversations, follow-up, and continuity of care.
Safety, Evidence & Governance
Does UIZ.CARE replace clinical judgement?
No.
UIZ.CARE is intended to support healthcare professionals, not replace them. Clinical decisions remain the responsibility of qualified healthcare professionals.
Is UIZ.CARE intended to diagnose mental-health conditions?
No.
UIZ.CARE does not provide diagnoses and does not replace clinical assessment. The platform is designed to support structured intake, earlier recognition of concerns, and informed decision-making by healthcare professionals.
How is AI used within UIZ.CARE?
AI is used to organize and interpret information in a structured and explainable manner. UIZ.CARE is designed to support healthcare professionals by generating consultation-ready insights and structured summaries rather than making autonomous clinical decisions.
Is UIZ.CARE a medical device?
UIZ.CARE is being developed according to European Medical Device Regulation (MDR) principles. The current commercial launch focuses on an MDR-aligned Class I foundation while longer-term clinical and regulatory development activities continue.
What evidence currently supports UIZ.CARE?
UIZ.CARE has completed pilot implementation focused on feasibility, usability, workflow integration, interoperability, and regulatory readiness. The pilot demonstrated technical robustness and operational feasibility while future studies will focus on clinical outcomes and economic impact.
Has UIZ.CARE proven that it improves clinical outcomes?
Not yet.
The pilot was intentionally designed as a feasibility and implementation study rather than a clinical-effectiveness study. Future validation programs will evaluate clinical, operational, and economic outcomes in real-world primary-care settings.
Is personal data protected?
Yes.
UIZ.CARE has been designed with privacy, security, and data-protection principles in mind. Personal information is processed according to applicable regulations and only with appropriate consent and governance measures.
Who owns the data collected through UIZ.CARE?
Patient information remains subject to applicable privacy regulations, consent processes, and healthcare governance requirements. UIZ.CARE does not sell personal health information and is designed to support secure and responsible use of healthcare data.
For GP Practices & Healthcare Partners
What problem is UIZ.CARE designed to solve?
Young people often struggle to recognize, articulate, or communicate emotional and psychosocial concerns. At the same time, healthcare professionals must make decisions within limited consultation time and increasingly complex care pathways. UIZ.CARE helps create more structured pathways for intake, assessment, referral support, and continuity of care.
How can UIZ.CARE support GP practices?
UIZ.CARE helps structure information before and during consultations, supports more consistent assessments, and contributes to better continuity of care. The platform aims to reduce administrative friction while improving the quality of information available to healthcare professionals.
Does UIZ.CARE integrate with existing healthcare workflows?
Yes.
UIZ.CARE is designed to fit within existing primary-care workflows and support collaboration between healthcare professionals, patients, and health-system partners.
How much time is required to implement UIZ.CARE in our practice?
UIZ.CARE has been designed to minimize disruption. The platform focuses on improving information quality before and during consultations rather than introducing additional administrative processes.
Will UIZ.CARE increase administrative workload?
No.
The objective is the opposite. UIZ.CARE was developed to provide structured information and consultation-ready summaries that help reduce administrative friction and improve workflow efficiency.
Does UIZ.CARE replace the POH-GGZ?
No.
UIZ.CARE is designed to support collaboration across the primary-care pathway, including GPs, POH-GGZ professionals, youth support services, and referral partners.
Can UIZ.CARE work without wearable devices?
Yes.
Wearables are optional. UIZ.CARE can function using self-reported information and structured intake data. Wearable data may provide additional context but is not required.
Has UIZ.CARE been tested in practice?
Yes.
UIZ.CARE has undergone pilot implementation and continuous refinement based on feedback from healthcare professionals and young people. These learnings continue to inform product development and implementation strategies.
Can UIZ.CARE support research and innovation projects?
Yes.
UIZ.CARE has been designed to support evidence generation, implementation studies, and real-world evaluation initiatives. We welcome collaboration with universities, healthcare organizations, and innovation partners.
Who can partner with UIZ.CARE?
We welcome collaboration with:
GP practices
Regional GP organizations
Universities and research institutions
Healthcare providers
Health insurers
Public-health organizations
Innovation and implementation partners
Founding Practices
What is a Founding Practice?
Founding Practices are a select group of healthcare organizations participating in the next stage of UIZ.CARE's implementation journey. These partners help shape product development, implementation approaches, and evidence generation while receiving early access to new functionality.
What are the benefits of becoming a Founding Practice?
Founding Practices receive:
Early access to platform developments
Direct collaboration with the UIZ.CARE team
Participation in implementation and evidence-generation activities
Visibility as an innovation partner
Opportunities to influence future product development
How can my practice become involved?
UIZ.CARE is currently inviting a limited number of founding GP practices and implementation partners to participate in the next stage of deployment, evaluation, and evidence generation.
Interested organizations can contact the UIZ.CARE team to discuss participation opportunities.