Frequently Asked Questions.
Understanding the Challenge
What is primary care for mental health?
Primary care for mental health refers to the role of healthcare professionals, such as General Practitioners (GPs), POH-GGZ professionals, nurses, social workers, and other frontline providers, in recognizing, assessing, supporting, and coordinating care for emotional, psychosocial, and mental-health concerns. It enables people to access support through familiar healthcare settings rather than relying solely on specialized mental-health services.
Why is primary care important for youth mental health?
For many young people, primary care is the first place where emotional or psychosocial concerns are discussed. Early recognition within primary care can help identify concerns sooner, support more appropriate referrals, and reduce delays in accessing support.
Why is earlier recognition important?
Many emotional and psychosocial concerns develop gradually and may not be immediately visible during a standard consultation. Earlier recognition allows healthcare professionals to better understand a young person's situation, provide appropriate support, and guide them toward the most suitable care pathway.
What challenges do GPs face when supporting young people with mental-health concerns?
GPs often work within limited consultation time while managing increasing workload pressures, administrative demands, and complex referral pathways. Young people may also find it difficult to explain what they are experiencing. This can make assessment, prioritization, and decision-making more challenging.
Who is involved in primary care for mental health?
Primary care for mental health can involve a range of professionals, including:
General Practitioners (GPs)
POH-GGZ professionals
Practice nurses
Social workers
Community health workers
Pharmacists
Midwives
Case managers
Youth support services
Collaboration between these professionals helps improve continuity of care and patient outcomes.
About UIZ.CARE
What is UIZ.CARE?
UIZ.CARE is a digital health platform connecting young people's health and wellbeing information with primary care. Through a patient application and GP portal, it enables structured check-ins, symptom reporting and selected connected-health information to be collected before and between consultations and, with the young person's permission, organized for review by their GP.
UIZ.CARE is designed to support earlier recognition, better-informed consultations and continuity of care while keeping assessment, diagnosis and treatment decisions with the healthcare professional.
Why was UIZ.CARE created?
UIZ.CARE was created in response to growing pressures on primary care and increasing mental-health needs among young people. Healthcare professionals often need to make important decisions within limited consultation time, while many young people struggle to recognize or communicate concerns early. UIZ.CARE was developed to help bridge this gap through structured intake, clinical support, and continuity of care.
Why is UIZ.CARE focusing on primary care rather than specialized mental-health services?
Primary care is often the first place where young people discuss emotional, psychosocial, and mental-health concerns. By supporting earlier recognition and more structured assessment within primary care, UIZ.CARE aims to help concerns be addressed sooner and support more appropriate care pathways when additional services are needed.
Is UIZ.CARE a mental-health app?
UIZ.CARE is more than a standalone mental-health app.
It combines a patient mobile application with a dedicated GP portal and administrative environment. Young people can use the app to record structured health and wellbeing information, report symptoms, connect selected health data, manage GP access and prepare for consultations. Their chosen GP can review the information through the GP portal.
UIZ.CARE does not replace a healthcare professional or specialist mental-health service.
What makes UIZ.CARE different from a questionnaire or intake form?
UIZ.CARE is designed for longitudinal information collection rather than a one-time questionnaire.
Young people can complete structured daily, weekly and monthly check-ins, report physical and mental-health symptoms and optionally connect selected health measurements. UIZ.CARE organizes this information over time into consultation-ready views for a GP chosen by the patient.
The platform also provides transparent Physical Wellbeing and Peace Scores, while keeping the information contributing to those scores visible for professional interpretation.
How does UIZ.CARE help young people?
UIZ.CARE helps young people prepare for consultations, communicate concerns more effectively, and participate more actively in their care journey. The goal is to make it easier for concerns to be recognized and addressed earlier.
What age group does UIZ.CARE focus on?
UIZ.CARE currently focuses on young people aged 15 to 24 years. This age group experiences a high prevalence of emotional and psychosocial challenges while often facing barriers to recognizing concerns and accessing support.
What is the Peace Score?
The Peace Score is UIZ.CARE's proprietary composite view of selected mental and emotional wellbeing information.
In the current product, the Peace Score is calculated using predefined, deterministic scoring rules rather than a trained or adaptive AI model. Information contributing to the score remains visible so that healthcare professionals can review the underlying components and apply their own clinical judgment.
The Peace Score is not a diagnosis. While individual questionnaires or measures contributing to the platform may be established instruments, the UIZ.CARE composite Peace Score should not itself be interpreted as an independently validated diagnostic instrument.
What is the Physical Wellbeing Score?
The Physical Wellbeing Score is UIZ.CARE's rule-based composite view of selected physical-health and wellbeing information. Depending on the assessment period, inputs may include information such as energy, sleep, exercise, symptoms and other relevant patient-reported data. Like the Peace Score, it is intended to organize information rather than diagnose a condition.
Safety, Evidence, Technology & Governance
Does UIZ.CARE replace clinical judgement?
No. UIZ.CARE is designed to organize and present relevant patient information for professional review. It does not replace clinical judgment. Assessment, diagnosis, referral, treatment and follow-up decisions remain the responsibility of the healthcare professional.
Is UIZ.CARE intended to diagnose mental-health conditions?
No. UIZ.CARE does not diagnose a condition, prescribe treatment or generate autonomous treatment recommendations. It organizes patient-provided and connected-health information to support healthcare professionals in preparing for and conducting consultations. Clinical assessment, diagnosis and treatment planning remain with the healthcare professional.
Does UIZ.CARE use AI to calculate the Peace Score or Physical Wellbeing Score?
No. In the current product, these composite scores are calculated using predefined, deterministic rules rather than trained, adaptive or generative AI models. The components contributing to the scores remain visible to support transparency and professional interpretation.
UIZ.CARE's technology architecture may evolve as additional evidence, data and regulatory requirements are addressed. Any future AI-enabled clinical functionality will be assessed separately before deployment.
Is UIZ.CARE a medical device?
UIZ.CARE is being developed with European medical-device regulatory requirements and clinical safety considerations in mind. The regulatory status and intended medical-device positioning of the relevant UIZ.CARE functionalities are subject to ongoing independent review.
UIZ.CARE does not publicly rely on a medical-device classification until the applicable regulatory assessment has been completed.
What evidence currently supports UIZ.CARE?
UIZ.CARE has completed pilot implementation focused on feasibility, usability, workflow integration, interoperability, and regulatory readiness. The pilot demonstrated technical robustness and operational feasibility while future studies will focus on clinical outcomes and economic impact.
Has UIZ.CARE proven that it improves clinical outcomes?
Not yet.
The pilot was intentionally designed as a feasibility and implementation study rather than a clinical-effectiveness study. Future validation programs will evaluate clinical, operational, and economic outcomes in real-world primary-care settings.
Is personal data protected?
UIZ.CARE has implemented privacy and security controls including encryption of personal and health information, encrypted transmission, consent management, patient-controlled GP access, audit logging, data export and account-deletion functionality.
Privacy, data-protection and regulatory documentation continue to be reviewed as part of the platform's governance process.
Who owns the data collected through UIZ.CARE?
Patient information remains subject to applicable privacy regulations, consent processes, and healthcare governance requirements. UIZ.CARE does not sell personal health information and is designed to support secure and responsible use of healthcare data.
What information does UIZ.CARE collect?
Structured daily/weekly/monthly check-ins, symptom information and optionally selected connected-health information.
Is UIZ.CARE an emergency or crisis service?
NO
Does UIZ.CARE monitor everything I do on my phone?
No
For GP Practices & Healthcare Partners
What problem is UIZ.CARE designed to solve?
Young people often struggle to recognize, articulate, or communicate emotional and psychosocial concerns. At the same time, healthcare professionals must make decisions within limited consultation time and increasingly complex care pathways. UIZ.CARE helps create more structured pathways for intake, assessment, referral support, and continuity of care.
How can UIZ.CARE support GP practices?
UIZ.CARE helps structure information before and during consultations, supports more consistent assessments, and contributes to better continuity of care. The platform aims to reduce administrative friction while improving the quality of information available to healthcare professionals.
Does UIZ.CARE integrate with existing healthcare workflows?
Not yet. The current release operates as a standalone platform. Relevant structured information can be reviewed and manually transferred into the GP's existing record system. Direct API-based EHR integration is part of the planned product evolution.
UIZ.CARE is designed to complement existing primary-care workflows. In the current release, healthcare professionals access UIZ.CARE through a dedicated GP portal. Patient information can be organized into a structured clinical extract for use alongside existing clinical documentation.
How much time is required to implement UIZ.CARE in our practice?
UIZ.CARE has been designed to minimize disruption. The platform focuses on improving information quality before and during consultations rather than introducing additional administrative processes.
Will UIZ.CARE increase administrative workload?
No.
UIZ.CARE is designed to reduce intake and information-organization friction rather than add unnecessary administrative work. Patient-provided information is structured before the consultation and presented in consultation-ready views. The actual workflow and time impact will continue to be evaluated during implementation with GP practices.
Does UIZ.CARE replace the POH-GGZ?
No.
UIZ.CARE is designed to support collaboration across the primary-care pathway, including GPs, POH-GGZ professionals, youth support services, and referral partners.
Can UIZ.CARE work without wearable devices?
Yes. Connected devices and wearable data are optional. UIZ.CARE can operate using structured patient-reported check-ins and symptom information alone. Where supported and enabled by the user, selected connected-health measurements can provide additional longitudinal context.
Has UIZ.CARE been tested in practice?
Yes.
UIZ.CARE has undergone pilot implementation and continuous refinement based on feedback from healthcare professionals and young people. These learnings continue to inform product development and implementation strategies.
Can UIZ.CARE support research and innovation projects?
Yes.
UIZ.CARE has been designed to support evidence generation, implementation studies, and real-world evaluation initiatives. We welcome collaboration with universities, healthcare organizations, and innovation partners.
Who can partner with UIZ.CARE?
We welcome collaboration with:
GP practices
Regional GP organizations
Universities and research institutions
Healthcare providers
Health insurers
Public-health organizations
Innovation and implementation partners
Founding Practices
What is a Founding Practice?
Founding Practices are a select group of healthcare organizations participating in the next stage of UIZ.CARE's implementation journey. These partners help shape product development, implementation approaches, and evidence generation while receiving early access to new functionality.
What are the benefits of becoming a Founding Practice?
Founding Practices receive:
Early access to platform developments
Direct collaboration with the UIZ.CARE team
Participation in implementation and evidence-generation activities
Visibility as an innovation partner
Opportunities to influence future product development
How can my practice become involved?
UIZ.CARE is currently inviting a limited number of founding GP practices and implementation partners to participate in the next stage of deployment, evaluation, and evidence generation.
Interested organizations can contact the UIZ.CARE team to discuss participation opportunities.